These terms of access apply to the use of this website. You need to read these terms and conditions together with the terms and conditions governing the products and/or services available to you through this website. We and you may also agree in writing to other terms and conditions and the law may imply terms and conditions. We will use the phrase "these terms" to cover all of these terms and conditions and any changes to them.
If there is any inconsistency between the website terms and conditions and the terms and conditions governing the products and/or services available to you through this website, the terms and conditions governing the products and/or services available to you through this website will prevail.
By using this website, you acknowledge that you are bound by these terms.
If you don't accept these terms, you must not use this website.
In these terms:
- "You" means the person accessing or using this website. "Your" has a corresponding meaning.
- "We" means New Zealand Post Limited, its related companies, successors and assignees. "Our" and "us" have a corresponding meaning.
Changes to this website
We may change the information on this website, including these terms, at any time. By continuing to use this website after any changes have been made, you acknowledge that you will continue to be bound by these terms.
General information
The content of this website is for your information only - it is not advice.
We will try to make sure that the information on this website is accurate and up to date, but we do not guarantee that the information we provide is reliable, accurate, or suitable for what you may want to use it for.
Before you rely or act on any of the information on this website, you should get independent professional advice.
Local laws and regulations
By using this website, you confirm that you are not breaching any local laws or regulations existing where you are. Any information contained on this website does not constitute an offer in any jurisdiction other than New Zealand.
Liability
You use this website at your own risk. We will not be liable for any loss or damage (direct or otherwise) you suffer in connection with your use of this website or of any linked website or your use of, or reliance on, information contained on or accessed through this website or any linked website.
We exclude any condition or warranty that could be implied into these terms (but only to the extent that this is allowed by law).
Hypertext links
This website may contain hypertext links to other websites that are not operated by us. These links are provided for your convenience and interest only.
We will not investigate or monitor the hypertext links to other websites. You link to them at your own risk. We are not responsible for the information contained on any website that you link to from this website.
You must not create a hyperlink to any of the pages of this website unless we give you our written consent first.
If you create a hypertext link to this website, you are responsible for all direct and indirect consequences of the link. You must indemnify us for all loss we suffer in connection with any link you have created.
Privacy
In the course of providing you with our products and services, we may collect personal information from you. If you are submitting an online application, we may also collect personal information from you to evaluate you as a potential candidate to work at New Zealand Post Limited. We will collect, hold and use your personal information in accordance with our privacy policy.
Security
Information transmitted over the Internet is inherently insecure. However, we have physical, electronic and managerial processes in place to protect the information we collect via our website or email. The information you send is passed through a secure server using encryption technology. All stored customer information is protected with secure passwords, user log-ons and other security procedures.
Intellectual property and our other rights
We hold all copyright and other intellectual property rights in this website. You may use the information on this website and reproduce it (electronically or in hard copy) for your personal use only.
In all other circumstances, you must get written permission from us before you use, send or reproduce any of the information on this website.
Governing law
This website is governed by the laws of New Zealand. When you access this website, you submit to the exclusive jurisdiction of the New Zealand courts.
Our privacy policy
This website contains applications that collect personal information about you. We will collect this personal information so that we can offer you our products and services, process your application, carry out credit checks and verify your identity. We will hold this personal information securely and will only use it in developing and running the New Zealand Post group of companies and/or providing you information about our business and products and services that we think might be of interest to you. If you ask us not to provide you with this information, we will comply with your request. You may ask us to show you the personal information we hold about you and to make corrections to it.
We may record your visit to this website for analysis of website activity (such as the number of users who visit this website, the date and time of visits, the number of pages viewed, navigation patterns, what country and what systems users have used to access the site and, when entering this website from another website, the address of that website). Some of this information will be gathered through the use of "cookies". A cookie is a small text file placed on your computer's hard drive or browser by a webpage server. If you want to disable these cookies, you may do so by changing the setting on your browser. However, if you disable cookies, you may not be able to use all the functions on this website.
You can access and correct any of the personal information we hold about you by writing to us at New Zealand Post, Private Bag 39990, Wellington, or by calling us on 0800 501 501.
Online Ordering Terms and Conditions
Use of the online ordering service implies full acceptance of these terms and conditions.
Our online ordering service is an automated order processing system. We will make every effort to fulfil orders placed using this online service but we do not guarantee that the products advertised will always be in stock. Our Customer Service Centre will advise you as soon as possible if any order cannot be filled.
We will make every effort to ensure the product descriptions and prices shown in the online ordering service are accurate and up-to-date. However, we reserve the right to adjust the actual price charged if the prices shown are incorrect, and to vary our prices and product descriptions at any time and without notice.
You agree that where you acquire products from us for the purpose of your business, any provisions of the Consumer Guarantees Act 1993 which would otherwise apply to the supply by us of those products, do not apply.
Title to all products supplied to you will be retained by us until payment is made in full. All risk of loss of, or damage to, the products passes to you on delivery of the products to you.
We will only deliver products to a New Zealand delivery address within our delivery network. We do not charge for delivery.
We will only accept product returns in accordance with our returns policy (see below).
Apart from crediting you the purchase price paid for any product we have been unable to supply, we have no liability to you for any loss or damage (either direct, indirect or consequential, including any loss of profit) suffered by you or any other person as a result of us providing this on-line ordering service or any failure or delay in providing this service or the products ordered.
The standard terms and conditions governing the products and services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the Public Contract and the Postal Users’ Guide. These are available for reference at PostShops and Books and More: New Zealand Post outlets. Further conditions for credit customers are contained in the business terms and conditions provided to these customers when credit was arranged.
We may make changes to these terms and conditions at any time and without notice.
The online ordering service and these terms and conditions are governed by New Zealand law.
Delivery Information
Delivery
We target delivery of orders received by 1pm (Monday to Friday) to you by 12 noon the next working day in main centres (excluding rural areas).
Product Returns Policy
New Zealand Post will accept returns provided:
- The Packaging Slip is returned with the goods; and
- The goods are returned unused and in the condition they were received, within 14 days of receiving your order.
Need to contact us?
New Zealand Post
Private Bag 39990
Wellington
Ph 0800 111 205
Fax 0800 111 206
Email: csc.help@nzpost.co.nz