As part of its modernisation, TTPost purchased mail equipment from Transend, including primary sorting workstations, delivery sorting workstations, letter trays, racks and trolleys. This strengthened the mail processing infrastructure. In addition, a new national mail centre was built to process all mail and house the TTPost head office.

In December 1999, TTPost’s domestic courier service was successfully launched and implemented within just ten weeks of Board approval. Transend has also worked with TTPost to expand its business in other ways.

1. Transend has also worked with TTPost to expand and modernise its business. Innovations and improvements include:
2. A new postal outlet franchising programme was established – 35 franchises were opened by the end of 2001, paving the way to a more efficient retail network
3. A POS system was installed in a number of retail outlets to improve retail efficiency and revenues have grown through merchandise sales and introducing a range of electronic payment services
4. The efficiency and image of TTPost was enhanced by the introduction of a new vehicle fleet, delivery motorcycles and bicycles, along with uniforms for staff in delivery, transport and retail
5. 134,000 new delivery addresses nationwide were added. Previously people had to collect their mail themselves.
6. Targets for customer satisfaction and public favourability were both been exceeded.
7. TTPost entered a joint venture with Fedex (since changed to TNT) to handle inbound and outbound courier items.

In April 2001 the World Bank and the Universal Postal Union recognised Transend’s contract with TTPost as a good practice model, stating:

"...[TTPost] provides an example of the rapid and significant improvement that can be achieved with an ambitious postal reform process ... a productive combination of policy framework adjustment, commercialisation, restructuring and rehabilitation of the national operator, and increased private sector participation have produced rapid and dramatic changes in terms of improved financial and operational performance. Major improvements in universal service coverage, overall quality of service, and customer satisfaction have been achieved in just over a year. And perhaps most importantly, improvements in postal services are already benefiting remote rural areas of the islands and will continue to play a critical role in increasing access to communications."

(Source: The Postal Industry in an Internet Age – a joint publication of the World Bank and the Universal Postal Union.)

In 2004, TT Post was short-listed in the transformation category of the Triangle 2004 World Mail Awards.