Malaysia
This two-year project involved reorganising the postal business operation of Pos Malaysia. Transend managed the centralisation of new information and measurement systems specifically designed for the Malaysian environment. Mail centre, delivery and transport systems were also restructured, resulting in service performance levels – which had been less than 50% – increasing to above 90%.

 

In 2005, Transend, together with a local partner, was contracted to undertake a Reconfiguration of Mail Operation and System Study.  This involves a thorough review of commercial and customer practices, the network design and operational processes.