Botswana
Transend completed its three-year assignment in Botswana in 2002.  The key task was to undertake a major review of the Botswana postal service and offer recommendations for change.  Transend was then contracted to implement those recommendations as part of the Modernisation Plan for Botswana.

Business results

  • Delivery performance improved to nearly all urban areas of Botswana, exceeding the 90 percent target.
  • Business growth through the establishment of a Sales and Marketing team and introduction of new products and services
  • A new model post office was launched complete with a range of merchandise
  • Botswana Couriers was launched.
  • Positive customer satisfaction levels were achieved
  • Operational reviews were undertaken to ensure compliance with service standards.

"Based on the experience in dealing with Transend, we have no doubt that they have the capability to improve the performance and modernise the operations of most of the postal administrations."

Dineo E Pule, Director General BotswanaPost

 

"It has been possible to introduce significant changes in many areas which will definitely lead to better operational standards and financial performance in the future. Mail processing and transportation, human resources management, establishing a marketing section, and improving the philatelic business are some of the main areas Transend consultants managed to reorganise during a short period of time."

Dineo E Pule, Director General BotswanaPost