Succesful mail operations consistently process expected workloads to high quality standards.  The key to acheiving this is having the right quantity and mix of resources in the mail room or delivery office.

With OPMS, postal organisations will be able to:

• Access detailed up-to-date operational information
• Better match resources to volumes to meet target times (ie employ the right number of staff in the right work areas at the right time)
• Monitor and report results on a daily basis
• Produce performance reports for different levels of the organisation against key performance indicators
• List the types of work activity and apply standard work measures
• Check performance (effort) against work standards
• Roster staff to teams and cover for annual leave
• Extract information for activity based costing and unit costing financial systems
• Produce process budgets to use for budgeting
• Reward team effort against quality and productivity standards

Additional benefits from organisation-wide implementation

• All mail sorting and delivery centres are able to enjoy the same, easy to understand methods and processes
• All mail sorting and delivery centres have information available to improve quality in their own mail centre and across the entire postal operation
• Operational leaders will spend less time on paperwork, and more on staff management and productivity, and meeting service performance standards 
• Performance-based pay for teams can be established if desired
• Organisations can make decisions more quickly, using accurate data
• Data is ready for activity based costing and mail volume monitoring or any other reporting systems. No extra data entry is needed.