Worldwide, imperatives of operational efficiency and cost effectiveness remain fundamental to postal organisations.  Continued focus on reducing costs, improving service performance as well as utilisation of both labour and machine resources is required to ensure processes are as efficient as possible.

Transend's consulting expertise has been developed over years of assisting organisations in many countries to tackle these issues. Our capability, tools, experience, products and systems enable modern operational processing management techniques to be applied and sustained in postal organisations of all sizes.

Our specialised consultancy expertise is centred on:

• Analysing the effectiveness of existing sorting centres and the processing network configuration
• Introducing best practice work processes
• Identifying and eliminating unproductive activities
• Optimising workflows
• Introducing comprehensive production management tools and philosophies
• Improving management practices and techniques
• Improving staff morale and workplace safety through staff involvement in changes.

Transend’s Approach

Transend's approach to achieving improvements in mail and parcel sorting and operations is comprehensive, typically including:

• Identification of current practices and recommendations on best practice improvement and management
• Forecasting, planning, scheduling, monitoring and reporting
• Incorporation of purpose-designed mail sorting and container equipment, such as the tubular sorting frame
• Transend's Operations Planning and Management System (OPMS)

Improve the Mail Sorting Operation

Process improvement

• Identification of unproductive work processes and activities
• Documentation of processes and coaching of management on implementing new and changed processes
• Layout and work flow improvement
• Development of training programmes and change management strategies.

Improved performance management

• Consultation and collaboration with management, team leaders and staff to finalise KRAs (Key Result Areas) and KPIs (Key Performance Indicators) for mail sorting operations
• Development of KPIs for processing roles
• Development of a Balanced Scorecard for mail sorting operations down to work areas or team
• Management coaching and assistance to implement an improved performance management framework.

Change management

• Advice and expertise on implementing the change process
• Coaching of management and team leaders on staff communication processes and guidance with materials
• Development of and assistance with training for management and staff.

Improvements to human resources, industrial relations, health and safety, security and other policy areas

• Advice and expertise on developing new policies and implementing new practices
• Training or coaching of management and team leaders.

Revenue protection

• Revenue protection is a process of evaluating mail received from customers against the specific product specification to ensure that the postal organisation is correctly paid for the postal service provided
• Development of acceptance and delivery processes to ensure this happens.

Transend's expertise, products and systems are drawn from New Zealand Post's achievements in sustained operational productivity improvements. They are tailored to meet individual mail and parcel sorting and processing requirements.

We welcome the opportunity to discuss how our consultancy expertise and systems could benefit your organisation.