Regardless of each client's size or location, we customise our service to meet their specific requirements.

Transend’s Approach

Transend's ability to deliver specialised postal business solutions that work for our clients is well known throughout the international postal market.

We ensure we provide industry-recognised skills and knowledge to every assignment, through our people, experience and expertise. Throughout each engagement, we take account of the unique challenges and issues the client may be facing and factor these into our on-the-ground approach and our recommendations framework.

Our approach typically encompasses most, if not all, of the following:

• Thorough initial assignment evaluations that take account of each client's business, environmental and cultural issues and norms, to ensure we provide an optimum, customised solution
• Creation of small assignment teams that are charged with understanding, implementing and monitoring progress while working with client-appointed teams
• Provision of postal industry professionals with the right skills to match each assignment's requirements. These resources are carefully selected from high-quality, skilled New Zealand Post executives and appropriate, high-quality external sources, or through our alliances
• Input from global alliance partners including specialist skills and technology, when and where required, to add value to assignment outcomes
• As major assignments start or change strategies are implemented, we form oversight teams comprising a mix of skilled Transend and client management. These teams ensure high-quality capabilities and outputs are identified and allocated to meet the ongoing needs of the assignment. They also ensure ongoing knowledge transfer from Transend to local management is facilitated throughout the engagement
• Flexible assistance is provided with the communication and implementation of change programmes, including coaching of management, ongoing advice and call-back consultation
• Delivery of training programmes as an integral part of larger assignments (available in New Zealand and/or offshore in a client's country)

Options for engagement

Transend offers a flexible, proven range of engagement options including short-term projects and longer-term strategic contracts.  We also have relevant experience of developing and managing UPU Quality of Service Fund projects.

Short-term contracts or project-based assignments

• Consulting services
  • Depending on the skill sets and knowledge required per assignment, consulting services may involve one or many resources for periods of a few days through to several weeks or months
• Executive lease
  • Executive leases involve the placement of executives in all types of senior business or operational management roles, including Chief Executive Officer and General Manager positions
  • These placements usually include assistance with the selection of a local person to replace the executive or manager at the conclusion of the lease
  • Skill and knowledge transfer and mentoring are also included

Longer-term strategic management contracts

• Usually based on a pre-defined period. Longer-term strategic management contracts can be applied to a defined area of a client's operation requiring focus or strengthening (e.g. key technical and strategic areas including operations, finance, human resources, sales and/or marketing, product development, and information technology) or the whole business
• Performance audits of previous change programmes recommended and/or implemented by Transend are typically part of a strategic management contract
• Transend's assistance with programmes being rolled out over a long period of time can also include ongoing guidance and coaching of local management at predetermined and phased 'call-back' intervals and frequencies. This type of engagement can be particularly cost effective for clients wanting to up-skill local management over time while having quality assurance and progress checks take place following Transend's initial input
• Such contracts may also include a range of performance payments based on achieving specific identified outcomes
• Transend is also prepared to consider other forms of commercial participation with selected clients where we perceive there are long-term and viable strategic benefits to both parties

Transend consultancy services available for the Universal Postal Union’s Quality of Service Fund

The Universal Postal Union's (UPU’s) Quality of Service Fund (QSF) was created to help finance projects that improve postal services in developing countries.

Funding can be applied to resources and assistance that can lead to sustainable improvements in international mail performance and universal service performance. Quality of service as defined by the UPU covers six criteria:

• Access to services
• Speed and reliability
• Security
• Liability and treatment of postal inquiries
• Customer satisfaction
• Design and implementation of costing and pricing systems

What Transend can provide to QSF applicants

Transend can work with clients to identify projects that meet the UPU's criteria for QSF funding, prioritise them, then help clients prepare and submit the appropriate reports and submission documents.

We can also act as consultants to successful applicant postal organisations to implement QSF-funded development projects, ensuring cost-effective, beneficial delivery of outcomes.