The Transend operational health check includes:

• Appraisal of current state and gaps for profit drivers and overall improvements recommended.
• Current productivity levels and service performance results benchmarked.
• Accuracy and reliability of data currently captured and gaps/improvement options.
• Unproductive activities, process gaps/bottlenecks and wasted time identified and associated costs (inside and outside) estimated with changes recommended.
• Advice on existing and required revenue protection systems, processes and measures, including international reconciliations and payments and terminal dues.
• Understanding of whether current human resources policies and practices are supporting the operation effectively or require improvement.
• Preliminary assessment of workloads and resourcing impacts including recommendations on how to implement delivery route sizing to achieve fairly distributed workloads.
• Assessment of financial reporting/budgeting practices and recommended improvements.
• Evaluation of performance management practices and recommendations for improvement including draft KRAs, KPIs and a Balanced Scorecard.
• Evaluation of current security practices and recommended improvements.
• Assessment of mail presentation, containerisation and equipment utilised and recommended improvements.
• Appraisal of health and safety policies and practices, and recommended improvements.
• Assessment of current organisational structure and practices, plus recommended improvements to job roles/descriptions, staff relations and communication.
• Comprehensive report detailing observations, recommendations and strategies for implementing recommended changes.